At DesiTohfa, we take great pride in the quality of our handcrafted products. We understand that there may be instances when you need to return an item. To provide clarity, we have outlined our Refund and Return Policy below.

1. Return Policy: Manufacturing Defects Only

We offer a return service only in cases of manufacturing defects. If the product you received is defective due to workmanship or materials, we will gladly accept the return. However, we do not accept returns for any other reason, including but not limited to change of mind, wrong size, or items damaged during handling or after use.

2. Return Process

If you believe your item has a manufacturing defect, please follow these steps:

  1. Contact Us: Reach out to our customer support team within 2 days of receiving the product. You can contact us via email at hello@desitohfa.in or call us at +91 9680460596. Please provide the following information:

    • Your order number
    • A description of the defect
    • Photos and video of the defective item

  2. Assessment: Our team will review the information and assess the defect. If the item is confirmed to have a manufacturing defect, we will approve the return.

  3. Return Instructions: Once your return is approved, we will provide you with instructions on how to send the item back to us. Please ensure the product is securely packaged to prevent any damage during transit.

  4. Return Shipping: The return shipping cost will be covered by us if the item is deemed defective. If the defect is not confirmed or the item is returned for reasons other than a manufacturing defect, you will be responsible for the return shipping costs.

3. Refund Process

Once we receive the returned item and confirm that it has a manufacturing defect, we will process your refund. The refund will be issued in the same method of payment used during the original purchase. Please note that the processing time for refunds may vary depending on the payment provider, but it typically takes 7-10 business days to reflect in your account.

4. Non-Returnable Items

Please note that the following items are non-returnable:

  • Products that show signs of use, wear, or damage caused by the customer.
  • Products that were altered, personalized, or customized.
  • Items returned after the 2-day return period.

5. Exchanging Products

We do not offer exchanges. If you receive a defective product and wish to replace it with the same or a different product, we recommend returning the defective item and placing a new order for the replacement.

6. Contact Us

If you have any questions or need assistance with a return or refund, please do not hesitate to contact us:

📧 Email: hello@desitohfa.in
📞 Phone: +91 9680460596

We are committed to ensuring that you are satisfied with your purchase and look forward to serving you with quality products and excellent service.

Thank you for choosing DesiTohfa!